Store Colleague - Part Time - 16 hours - Yeovil

TN United Kingdom; Yeovil; On-site; GBP 15,000 - 25,000; Part time

Job summary

An established industry player is seeking a dedicated Store Colleague to join their team in Yeovil. This part-time role is crucial for delivering exceptional customer service and maintaining high operational standards in a busy retail environment. You will engage with customers, ensuring their needs are met while fostering loyalty to the brand. The company values inclusivity and offers comprehensive training, along with a range of benefits that support your well-being. If you are passionate about pets and customer service, this opportunity is perfect for you!

Benefits

Annual bonus scheme

Paid Holidays

Service anniversary gifts

Extra days off for birthdays

Colleague discount

Employee Assistance Programme

Life Assurance

Qualifications

• Passionate about delivering great service and exceeding customer expectations.
• Ability to work flexible shifts across 7 days a week.

Responsibilities

• Ensure customers have a great experience and drive customer loyalty.
• Maintain high standards of pet care and operational excellence.

Skills

Customer Service

Flexibility

Target-driven environment

Pet care knowledge

Job description

Social network you want to login/join with:

Store Colleague - Part Time - 16 hours - Yeovil, Yeovil

Client:

Pets at Home Group Plc

Location:

Yeovil, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4b0c9272920a

Job Views:

28

Posted:

24.03.2025

Job Description:

Your role will be at the heart of our pet care centres, and you will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands. Our Store Colleagues are critical to the success of our business. They are responsible for exceeding our customer's expectations daily, ensuring the highest standard of pet care, brilliant operational standards, and building strong relationships with our customers and colleagues.

Who are we looking for?

• People who are passionate about delivering great service.
• Flexible. Due to the nature of working within a busy retail environment, we need you to have the ability to work a flexible shift pattern across 7 days a week. You will receive a minimum contract of 16 hours, but you will often be required to work more hours to cover busy periods, absences, and holidays.
• Ideally has experience of working within a customer-facing environment.
• Preferably you will have worked in a target-driven environment, but if not, happy to work in one.
• Ready to take on 6 months of industry-leading training covering all the key aspects of the role, handling, and caring for Pets, Customer Service, and Health and Safety.

Our culture is friendly and inclusive. Each one of our teams is unique because we welcome everyone, and everyone can be themselves. If you share our belief that together 'we're better with pets', we'd like to hear from you, whatever your background or circumstances.

Your Benefits

We reward and recognise our store colleagues in ways that matter to them. Our benefits reflect our support of your mental, emotional, and financial wellbeing, both now and in the future. Here are some of our benefits which may be available to you:

• A discretional annual bonus scheme available to all hourly paid store colleagues.
• Paid Holidays: all colleagues will receive at least 28* days paid annual leave, which will rise to 33* days after 2 years.
• Gifts and events to celebrate service anniversaries between 5 - 30 years.
• Extra days off for times that matter e.g., Birthday!
• 20% Colleague discount for all Pets at Home Group brands within our Pets at Home stores, Pets Grooming, Vets for Pets, and online. 30% discount on own brand products.
• Access to a benefits platform with lots of discounts on other retailers.
• A free and confidential Employee Assistance Programme (EAP).
• Life Assurance for all colleagues.

Please note that we reserve the right to close a vacancy before the closing date due to the large volume of applications that we may receive. It’s important that our team can manage application levels whilst offering a positive candidate experience.

“Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”