Store Colleague - Part Time - 16 hours - Bournemouth

TN United Kingdom; Bournemouth; On-site; GBP 20,000 - 24,000; Part time

Job summary

An established industry player in pet care is seeking passionate individuals to join their team as Store Colleagues. This part-time role offers a minimum of 16 hours per week in a dynamic retail environment where flexibility is key. You will receive industry-leading training and have the opportunity to contribute to a friendly and inclusive culture. With a focus on customer service and pet care, this position provides a rewarding experience with meaningful benefits, including paid holidays and discounts. If you believe you can make a difference, we want to hear from you!

Benefits

Discretionary annual bonus

Paid Holidays

Service anniversary gifts

Extra days off for special occasions

Colleague discount

Discounts on other retailers

Employee Assistance Programme

Life Assurance

Qualifications

• Experience in a customer-facing environment is ideal.
• Willingness to undergo 6 months of training for pet care and safety.

Responsibilities

• Ensure customers have a great experience in pet care centres.
• Exceed customer expectations and maintain high operational standards.

Skills

Customer Service

Flexibility

Teamwork

Target-driven

Job description

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Store Colleague - Part Time - 16hours - Bournemouth, Bournemouth

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Client:

Pets at Home Group Plc

Location:

Bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0d03bdbb1766

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Your role

will be at the heart of our pet care centres, and you will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands. Our Store Colleagues are critical to the success of our business. They are responsible for exceeding our customer's expectations daily, ensuring the highest standard of pet care, brilliant operational standards, and building strong relationships with our customers and colleagues.

Who are we looking for?

• People who are passionate about delivering great service.
• Flexible. Due to the nature of working within a busy retail environment, we need you to have the ability to work a flexible shift pattern across 7 days a week. You will receive a minimum contract of 16 hours, but you will often be required to work more hours to cover busy periods, absences, and holidays.
• Ideally has experience of working within a customer-facing environment.
• Preferably you will have worked in a target-driven environment, but if not, you should be happy to work in one.
• Ready to take on 6 months of industry-leading training covering all the key aspects of the role, including handling and caring for Pets, Customer Service, and Health and Safety.

Our culture is friendly and inclusive. Each of our teams is unique because we welcome everyone, and everyone can be themselves. If you share our belief that 'we're better with pets', we'd like to hear from you, regardless of your background or circumstances.

Your Benefits

We reward and recognize our store colleagues in meaningful ways. Our benefits support your mental, emotional, and financial wellbeing, both now and in the future. Some of our benefits include:

• A discretionary annual bonus scheme available to all hourly paid store colleagues.
• Paid Holidays: at least 28 days of paid annual leave, increasing to 33 days after 2 years.
• Gifts and events to celebrate service anniversaries between 5 - 30 years.
• Extra days off for special occasions, e.g., Birthday!
• 20% Colleague discount for all Pets at Home Group brands, and 30% on own brand products.
• Access to a benefits platform with discounts on other retailers.
• A free Employee Assistance Programme (EAP).
• Life Assurance for all colleagues.

Please note that we may close this vacancy early due to high application volume. We aim to manage application levels while providing a positive candidate experience.

"Pets just see people. They aren’t biased and they don’t discriminate. We take inspiration from pets, and we value and respect differences in all forms. Our goal is to reflect the diversity of the communities we serve, and every colleague can help us achieve this. We encourage everyone to be themselves. Even if your skills and experience don’t perfectly match, if you believe you can contribute through your values and behaviors, we want to hear from you!"