Store Colleague - Part Time - 16 hours - Birstall

TN United Kingdom; Birstall; On-site; GBP 20,000 - 24,000; Part time

Job summary

Join a forward-thinking company as a Store Colleague in Birstall, where your passion for pets and customer service will shine. This part-time role offers a unique opportunity to connect with customers and ensure their needs are met, all while benefiting from a friendly and inclusive culture. With flexible shifts and comprehensive training, you'll play a vital role in delivering exceptional service that sets the brand apart. Enjoy attractive benefits including paid holidays, discounts, and a supportive work environment that values diversity and personal growth.

Benefits

Discretionary annual bonus scheme

Paid holidays (28 days, increasing to 33 days)

Gifts for service anniversaries

Extra days off for special occasions

20% discount on Pets at Home Group brands

30% discount on own-brand products

Access to benefits platform with discounts

Free Employee Assistance Programme (EAP)

Life Assurance for all colleagues

Qualifications

• Experience in a customer-facing environment is preferred.
• Willingness to undertake 6 months of industry-leading training.

Responsibilities

• Ensure great customer experiences that drive loyalty.
• Maintain high standards of pet care and operational excellence.

Skills

Customer Service

Flexibility

Pet Handling

Target-Driven

Job description

Store Colleague - Part Time - 16 hours - Birstall, Birstall

Client: Pets at Home Group Plc

Location:

Job Category: Other

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EU work permit required: Yes

Job Reference: 9e2e064fb290

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Your role

will be at the heart of our pet care centres, ensuring our customers have a great experience that sets us apart and drives customer loyalty for our brands. Our Store Colleagues are critical to our success, responsible for exceeding customer expectations daily, ensuring high standards of pet care, operational excellence, and building strong relationships with customers and colleagues.

Who are we looking for?

• People passionate about delivering great service.
• Flexible individuals able to work a flexible shift pattern across 7 days a week, with a minimum of 16 hours, often more during busy periods, absences, and holidays.
• Experience in a customer-facing environment is preferred.
• Experience in a target-driven environment is desirable but not essential.
• Willingness to undertake 6 months of industry-leading training covering pet handling, customer service, and health and safety.

Our culture is friendly and inclusive. We welcome everyone to be themselves. If you share our belief that 'we're better with pets', we look forward to hearing from you, regardless of your background or circumstances.

Your Benefits

We offer benefits that support your mental, emotional, and financial wellbeing, including:

• A discretionary annual bonus scheme.
• Paid holidays: at least 28 days, increasing to 33 days after 2 years.
• Gifts and events celebrating service anniversaries from 5 to 30 years.
• Extra days off for special occasions, e.g., your birthday.
• 20% discount on Pets at Home Group brands; 30% on own-brand products.
• Access to a benefits platform with discounts on various retailers.
• Free Employee Assistance Programme (EAP).
• Life Assurance for all colleagues.

Please note, we may close the vacancy early due to high application volumes to ensure a positive candidate experience.

“Pets see us as we are. Inspired by pets, we value and respect diversity in all its forms. We aim to reflect the communities we serve. We encourage everyone to be themselves, and even if your skills and experience don’t perfectly match, your values and behaviors can make a unique contribution.”