Store Colleague - Part Time - 16 hours

jobs24.co.uk; Huntingdon; On-site; GBP 20,000 - 24,000; Part time

Job summary

Join a community-focused pet care team where your passion for pets drives customer loyalty and enhances their experience. In this role, you'll be at the forefront of our pet care centres, ensuring that every customer feels valued and receives top-notch service. With a minimum contract of 16 hours, you'll have the opportunity to work more during busy periods, and you'll receive comprehensive training to excel in your role. This is a fantastic chance to be part of a friendly and inclusive culture that celebrates diversity and encourages everyone to be themselves. If you love pets and want to make a difference, we want to hear from you!

Benefits

Annual bonus scheme

28 days paid annual leave

Service anniversary gifts

Extra days off for birthdays

20% colleague discount

Access to discounts on other retailers

Employee Assistance Programme (EAP)

Life Assurance

Qualifications

• Experience in a customer-facing environment is preferred.
• Willingness to undergo 6 months of training in pet care and customer service.

Responsibilities

• Deliver excellent service to customers and ensure high standards of pet care.
• Work flexible shifts across 7 days a week to meet operational needs.

Skills

Customer Service

Flexibility

Teamwork

Pet Care Knowledge

Job description

Your role will be at the heart of our pet care centres, and you will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands. Our Store Colleagues are critical to the success of our business. They are responsible for exceeding our customer's expectations daily, ensuring the highest standard of pet care, brilliant operational standards, and building strong relationships with our customers and colleagues.

Key Responsibilities:

• People who are passionate about delivering great service.
• Flexible. Due to the nature of working within a busy retail environment, we need you to have the ability to work a flexible shift pattern across 7 days a week. You will receive a minimum contract of 16 hours, but you will often be required to work more hours to cover busy periods, absences, and holidays.
• Ideally has experience of working within a customer-facing environment.
• Preferably you will have worked in a target-driven environment, but if not, be happy to work in one.
• Ready to take on 6 months of industry-leading training covering all the key aspects of the role, handling, and caring for Pets, Customer Service, and Health and Safety.

We're Pets at Home - if you're someone who loves pets, you might already know about our Pet Care Centres, which include services like Pets Grooming and Vets for Pets practices around the UK. Our Pet Care Centres are community-focused, where local people work with local pet owners and help local pets.

Our culture is friendly and inclusive. Each one of our teams is unique because we welcome everyone, and everyone can be themselves. If you share our belief that together 'we're better with pets', we'd like to hear from you, whatever your background or circumstances.

Your Benefits:

• A discretional annual bonus scheme available to all hourly-paid store colleagues.
• Paid Holidays: all colleagues will receive at least 28 days paid annual leave, which will rise to 33 days after 2 years.
• Gifts and events to celebrate service anniversaries between 5 - 30 years.
• Extra days off for times that matter e.g., Birthday!
• 20% Colleague discount for all Pets at Home Group brands within our Pets at Home stores, Pets Grooming, Vets for Pets, and online. 30% discount on own brand products.
• Access to a benefits platform with lots of discounts on other retailers.
• A free and confidential Employee Assistance Programme (EAP).
• Life Assurance for all colleagues.

Please note that we reserve the right to close a vacancy before the closing date due to the large volume of applications that we may receive. It's important that our team can manage application levels whilst offering a positive candidate experience.

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves, so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!