Store Colleague - Part Time

JD GROUP; York and North Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Job summary

JD GROUP is seeking a Store Colleague in the United Kingdom. The role involves greeting customers, maintaining attractive displays, replenishing stock, and delivering high standards of service on the shop floor.

You will work as part of a supportive team, using in-store technology and contributing to smooth daily operations while upholding brand standards and safety policies.

Qualifications

• Experience in delivering excellent customer service in a retail environment.
• Ability to work as part of a team and support colleagues.
• Good organisation and ability to manage tasks effectively.
• Willingness to learn company processes and procedures.
• Comfort with using in-store systems and following policies.

Responsibilities

• Deliver a positive and welcoming experience for customers on the shop floor.
• Assist customers by identifying needs and promoting suitable products.
• Maintain high standards of customer service and presentation.
• Keep displays sharp and stocked, replenishing as needed in line with company standards.
• Process transactions and support daily store operations.
• Utilise in-store technology to support customer enquiries and store tasks.
• Follow company policies, procedures, and health and safety requirements at all times.
• Collaborate with colleagues to support smooth day-to-day store running.
• Take on additional duties as reasonably required.

Skills

Customer service

Teamwork

Organisational skills

Communication skills

Adaptability

Job description

Role Overview

As a Store Colleague, you’ll play an important role in delivering outstanding experience every day, helping customers feel valued, supported, and excited about our products.

You’ll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for.

If you’re ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.

Key Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills & Experience

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Desirable Attributes

• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.