Store Colleague - Part Time

JD Sports Fashion PLC; Ellesmere Port; Hybrid; GBP 12,000 - 15,000; Full time

Job summary

JD Sports Fashion PLC in Ellesmere Port is seeking a Store Colleague to deliver a welcoming customer experience on the shop floor, help customers select products, and keep displays looking sharp.

You will replenish stock, process transactions, work with colleagues to hit sales goals, and follow company standards. This role offers a friendly team environment and opportunities to learn retail skills for your future career.

Qualifications

• Deliver a positive and welcoming experience for customers and provide product information as required.
• Identify customer needs and recommend suitable products to support sales objectives.
• Maintain high standards of customer service across the store floor.
• Work collaboratively with colleagues to ensure smooth store operations and presentations.
• Willingness to learn new skills and follow company processes and procedures.

Responsibilities

• Greet customers and provide product information to assist purchasing decisions.
• Assist in achieving team sales targets by identifying needs and promoting items.
• Maintain clean, organized displays and stock areas to company standards.
• Replenish stock and ensure products are correctly displayed and available.
• Handle transactions, cash, stock processing, and deliveries as required.
• Use in-store systems to support customer inquiries and daily operations.
• Adhere to policies, health and safety requirements, and work collaboratively with team.

Skills

Customer service

Communication

Teamwork

Adaptability

Organization

Job description

Role Overview

As a Store Colleague, you’ll play an important role in delivering outstanding experience every day, helping customers feel valued, supported, and excited about our products.

You’ll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for.

If you’re ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.

Key Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills & Experience

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Desirable Attributes

• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.