Store Colleague - Part Time

JD Sports Fashion PLC; Crawley; On-site; GBP 18,000 - 21,000; Full time

Job summary

JD Sports Fashion PLC in Crawley is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock, and support daily store operations with a positive, team‑driven approach.

The role emphasises customer engagement, product knowledge, and adherence to company standards, contributing to a high‑energy retail environment and strong store presentation.

Qualifications

• Experience delivering high levels of customer service.
• Ability to adapt to a fast-paced retail environment.
• Willingness to learn and follow company processes.

Responsibilities

• Deliver a welcoming experience and provide product information.
• Support sales by identifying customer needs and suggesting items.
• Maintain high standards of customer service and store presentation.
• Keep fixtures and displays clean, organised, and well stocked.
• Replenish stock and ensure products are correctly displayed.
• Process transactions and assist with stock duties as required.
• Use in-store technology to support enquiries and operations.
• Follow health and safety policies at all times.
• Collaborate with colleagues to run the store smoothly.

Skills

Customer service

Teamwork

Stock replenishment

Communication

Organisational skills

Tools

POS system

Job description

Role Overview

As a Store Colleague, you’ll play an important role in delivering outstanding experience every day, helping customers feel valued, supported, and excited about our products.

You’ll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for.

If you’re ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.

Key Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills & Experience

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Desirable Attributes

• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.