Store Colleague - Nuneaton

Pets at Home Limited; Nuneaton; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading pet care retailer in Nuneaton is seeking enthusiastic Store Colleagues to provide exceptional customer service and support store operations. The ideal candidates will possess outstanding communication skills and a strong ability to problem-solve. Flexibility to work varying shifts, including weekends and evenings, is essential. Join a dynamic team focused on enhancing customer experiences and fostering loyalty.

Benefits

Attractive rates of pay

Paid holidays

20% colleague discount in Stores

Additional leave for birthdays and special occasions

Discretional annual bonus scheme

Opportunity to do charity work

Career progression

Responsibilities

• Exceed customer expectations by delivering outstanding service.
• Build strong customer relationships to enhance the overall experience.
• Contribute to smooth store operations and support team goals.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

Overview

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our brands.

Note: Availability required across Monday, Wednesday, Friday, Saturday and Sunday and you must be able to travel to the store between 6am and 8:30pm. We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications.

Responsibilities

• Exceed customer expectations by delivering outstanding service and upholding top pet care standards.
• Build strong customer relationships to enhance the overall experience.
• Contribute to smooth store operations and support team goals.

Qualifications

• Outstanding Customer Service: Capable of providing personalised and attentive service; ensures every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to engage with customers and convey information clearly.
• Effective Problem-Solving: Able to address customer questions and resolve issues quickly and efficiently.
• Eagerness to Learn: Demonstrates a keen interest in ongoing learning and professional development.
• Target Focus: Understands the importance of setting and achieving targets in a retail setting.
• Teamworking: Values collaboration and teamwork to deliver excellent customer service.
• Flexibility: Willing to work shifts that may include evenings, weekends and some bank holidays.

Benefits

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays and special occasions
• 20% colleague discount in Stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression