Store Colleague - Naylors

JD Sports Fashion Plc; Swindon; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Sales Assistant, where your passion for customer service and sales will shine. This role offers a dynamic environment where you can thrive, develop your skills, and contribute to achieving store targets. With opportunities for personal and professional growth, you will be part of a team that values integrity, responsibility, and passion. Enjoy a variety of employee benefits, including discounts, health plans, and development courses. If you are motivated by progression and want to make a difference, this is the perfect opportunity for you.

Benefits

25% Company Discount

Exclusive Retail Discounts

Access to Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Volunteer Opportunities

Qualifications

• Positive attitude in a fast-paced retail environment.
• Ability to see challenges as opportunities for growth.

Responsibilities

• Provide exceptional customer service and drive sales.
• Maintain high visual and merchandising standards.

Skills

Customer Service

Sales Techniques

Communication Skills

Interpersonal Skills

Flexibility

Job description

25 March 2025

At GO Outdoors, our purpose is strong and clear: “to inspire and equip everyone for life outdoors”. We passionately believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding or cold water therapy. We provide the best equipment for all outdoor activities, always at the best price guaranteed! Our values aren’t just posters on the wall; we live them every day: ‘One Team’ — we are stronger together, ‘Responsibility’ — we take ownership, ‘Passion’ — we believe in what we do, and ‘Integrity’ — we do the right thing. These values help us fulfill our mission to be ‘the nation’s favourite outdoor retailer’. If you share our passion and want to make a difference, join our team and be part of something ‘unbeatable’.

Role overview:

We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience for our customers. With ample opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store’s monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to look at challenges as opportunities to develop yourself, your career, and learn new skills.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Employee benefits include:

• Company discount of 25% off many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses via our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice through TELUS Health.
• Health cash plans.
• Wide range of internal development courses for personal and professional growth.
• Access to apprenticeships and accredited qualifications—earn while you learn and gain nationally recognized qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks and support initiatives that drive positive change.
• Volunteer opportunities and contributions to JD Foundation.
• Employer engagement forums to influence positive change.

Due to high application volumes, it may take time to review all applications. If you do not hear back within two weeks, please consider your application unsuccessful. Candidates meeting the criteria will be contacted for a first-stage meeting, followed by an interview with the hiring manager. Thank you for your time.