Store Colleague - Full Time

JD Sports Fashion PLC; Royal Tunbridge Wells; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

JD Sports Fashion PLC in Royal Tunbridge Wells is seeking a Store Colleague to deliver outstanding customer experience on the shop floor, greet customers, maintain displays, replenish stock, and support daily store operations.

You’ll work as part of a supportive team in a fast-paced retail environment, develop product knowledge, follow company standards, and learn new skills to build a foundation for your future career.

Qualifications

• Experience delivering high levels of customer service.
• Able to work collaboratively in a fast-paced environment.
• Strong organisational skills with attention to presentation.

Responsibilities

• Deliver a positive, welcoming experience for customers and provide product information.
• Identify customer needs, suggest suitable products and promote related items.
• Maintain high standards of customer service and shop presentation.
• Replenish stock and ensure products are correctly displayed.
• Handle daily store operations including transactions and cash handling.
• Use in-store technology to support customer enquiries and operations.

Skills

Customer engagement

Teamwork

Organised

Adaptable communication

Willingness to learn

Job description

Role Overview

As a Store Colleague, you’ll play an important role in delivering outstanding experience every day, helping customers feel valued, supported, and excited about our products.

You’ll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for.

If you’re ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.

Key Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills & Experience

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Desirable Attributes

• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.