Store Colleague - General

JD Group; Wolverhampton; On-site; GBP 18,000 - 22,000; Full time

Job summary

JD Group is seeking a Sales Assistant to enhance customer shopping experiences and contribute to store targets. This role involves excellent customer service, effective sales strategies, and maintaining product displays. Employees will enjoy benefits such as a 25% discount, opportunities for professional development, and health-related perks.

Benefits

25% discount on products

Exclusive online deals

Counseling services

Internal development courses

Opportunities for apprenticeships

Discounted gym memberships

Volunteer opportunities

Qualifications

• Positive attitude towards a fast-paced customer-focused retail environment.
• Confident interpersonal and communication skills.
• Ability to work various shifts, including weekends and holidays.

Responsibilities

• Provide exceptional customer service and drive sales.
• Maintain merchandising standards and assist in store operations.
• Process transactions and address customer queries.

Skills

Customer service

Communication

Sales

Flexibility

Job description

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Client:

JD Group

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b2fb46041a16

Job Views:

19

Posted:

18.06.2025

Expiry Date:

02.08.2025

Job Description:

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With opportunities for career development, JD Group is ideal for motivated individuals interested in career progression.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximize sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries professionally.
• Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPI’s:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience :

• A positive attitude towards a fast-paced, customer-focused retail environment.
• Ability to view challenges as opportunities for personal and professional development.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays.

We offer our employees:

• Company discount of 25% on a wide range of products in-store and online.
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications.
• Discounted gym memberships at JD Gyms.
• Access to colleague networks and support initiatives for positive change.
• Volunteer opportunities and contributions to JD Foundation.