Store Colleague - Full-Time

JD Sports Fashion; Southampton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Sports Fashion is seeking a Store Colleague to deliver outstanding customer experiences in our Southampton store. You’ll greet customers, keep displays sharp, replenish stock, and help drive sales while upholding brand standards on the shop floor.

With a positive attitude and strong teamwork, you’ll learn our processes, support day-to-day store operations, and contribute to a fast-paced retail environment that rewards energy, initiative, and reliable delivery of great service to every shopper.

Qualifications

• Implements adaptable communication with diverse customers.
• Engages customers and colleagues to drive service.
• Keeps tasks organized and manages multiple duties.
• Works effectively in a collaborative team.
• Eager to learn new skills and follow store processes.

Responsibilities

• Deliver a welcoming customer experience and provide product information.
• Identify customer needs and promote suitable products to meet sales targets.
• Maintain high standards of customer service.
• Keep shop floor presentable with clean fixtures, displays, and stock areas.
• Replenish stock and ensure correct product display.
• Process transactions, cash handling, stock processing, and deliveries.
• Use in-store tech to support inquiries and operations.
• Follow company health and safety policies.
• Collaborate with colleagues to run the store smoothly.
• Support additional duties as required.

Skills

Adaptability

Customer engagement

Organisational skills

Teamwork

Willingness to learn

Job description

This is JD. Born in 1981. Built for Now. At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you’re on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry. We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them. This is your moment. This is JD. Are you in?

Role Overview

As a Store Colleague, you’ll play an important role in delivering outstanding experience every day, helping customers feel valued, supported, and excited about our products. You’ll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for. If you’re ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.

Key Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills & Experience

• Ability to adapt approach and communication style to different people and situations.
• . Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Desirable Attributes

• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.

Benefits

• We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. Thank you for your time #JD