Store Colleague - Exeter

Pets at Home Limited; Exeter; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading pet care retailer in Exeter is seeking enthusiastic Store Colleagues to provide exceptional customer service and maintain high pet care standards. You will engage with customers, resolve issues, and work collaboratively with your team. This role offers attractive pay, holiday benefits, and opportunities for career progression in a vibrant retail environment.

Benefits

Paid holidays

20% colleague discount

Discretional annual bonus

Career progression opportunities

Qualifications

• Proficient in providing personalized customer service and engaging effectively with customers.
• Eager to learn and develop professionally in a retail setting.
• Ability to work flexibly, including evenings and weekends.

Responsibilities

• Provide outstanding customer service to ensure every customer feels valued.
• Engage with customers effectively, addressing questions and resolving issues.
• Collaborate with the team to achieve goals and improve customer experiences.

Skills

Customer service

Strong communication

Problem-solving

Teamwork

Flexibility

Job description

Overview

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.

At Pets at Home, everything we do is about understanding and caring for pets.

We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates. Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.

Responsibilities

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility: Flexible to work shifts that may include evenings, weekends and some bank holidays.

Qualifications

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays, and special occasions
• 20% colleague discount in Stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression