Store Colleague - Darlington

Pets at Home Limited; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A pet care company in Tees Valley is seeking enthusiastic Store Colleagues to provide exceptional customer service at their pet care centres. You will play a vital role in ensuring outstanding customer experiences, building strong relationships while upholding care standards. The ideal candidate is passionate about pets, has strong communication skills, and is flexible with their working hours. Attractive rates of pay and career progression opportunities are offered.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays

20% colleague discount

Discretionary annual bonus

Access to discounts and benefits

Charity work opportunities

Career progression

Qualifications

• Passionate about pets and customer service.
• Excellent communication and problem-solving skills.
• Willing to work flexible shifts, including evenings and weekends.

Responsibilities

• Provide personalised and attentive service to every customer.
• Engage effectively with customers through communication.
• Address customer questions and resolve issues efficiently.
• Demonstrate willingness to learn and adapt.
• Work collaboratively with the team to achieve goals.
• Recognise and achieve targets to enhance performance.
• Be flexible with work shifts and responsibilities.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

Overview

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.

At Pets at Home, everything we do is about understanding and caring for pets.

We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates. Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.

Responsibilities

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility: Flexible to work shifts that may include evenings, weekends and some bank holidays.

Qualifications

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays, and special occasions
• 20% colleague discount in Stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression