Store Colleague - Cycling Department

JD Group; Derby; On-site; GBP 20,000 - 25,000; Full time

Job summary

JD Group is hiring a Sales Assistant to enhance the customer shopping experience while meeting sales targets. The role includes various responsibilities from customer service to stock management, offering an opportunity for career growth alongside tangible benefits and discounts.

Benefits

25% discount on products in-store and online

Exclusive deals through TELUS Health

Access to counselling services and well-being advice

Health cash plans

Internal development courses

Apprenticeship opportunities

Discounted gym memberships at JD Gyms

Colleague networks for support initiatives

Opportunities to volunteer with JD Foundation

Employer engagement forums

Qualifications

• Positive attitude in a customer-focused retail environment.
• Enthusiasm for challenges as growth opportunities.
• Strong interpersonal and communication skills.

Responsibilities

• Provide outstanding customer service and drive sales targets.
• Maintain cleanliness and organization on the shop floor.
• Process sales transactions, handle cash and card payments.

Skills

Customer Service

Communication

Interpersonal Skills

Flexibility

Job description

Role Overview:

We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience for our customers. JD Group offers great opportunities for career development for motivated individuals interested in progressing their careers.

Responsibilities:

1. Provide outstanding customer service by greeting customers warmly, ensuring a positive experience, and understanding the customer service measurement program.
2. Drive and exceed sales targets using in-store devices, offering the full product range, and maximizing add-on sales opportunities.
3. Maintain high visual and merchandising standards by keeping the shop floor clean, well-stocked, and displays organized according to brand guidelines.
4. Support store operations by assisting in other departments, representing the company professionally, and following safety guidelines.
5. Accurately process sales transactions, including cash handling and card payments.
6. Upsell and cross-sell products to maximize sales.
7. Keep stock levels on the shop floor well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Collaborate with team members to achieve store targets.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding monthly sales targets.
2. Drive KPIs such as Units, Conversion, ATV, UPT.
3. Meet upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is replenished.

Skills and Experience:

1. Positive attitude towards a fast-paced, customer-focused retail environment.
2. Enthusiasm for challenges as opportunities for personal and professional growth.
3. Strong interpersonal and communication skills, thriving in social interactions with customers.
4. Flexibility to work various shifts, including weekends and holidays.

Benefits:

1. Company discount of 25% on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
2. Exclusive deals and discounts through TELUS Health benefits platform.
3. Access to counselling services, digital health, and well-being advice via TELUS Health.
4. Health cash plans.
5. Internal development courses for personal and professional growth.
6. Opportunities for apprenticeships and accredited qualifications, with options to earn while you learn (England only).
7. Discounted gym memberships at JD Gyms.
8. Access to colleague networks and support initiatives for positive change.
9. Opportunities to volunteer and contribute to JD Foundation.
10. Employer engagement forums to influence positive change.