Store Colleague - Bradford

Pets at Home Limited; Bradford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading pet care retailer in Bradford seeks enthusiastic individuals to join as Store Colleagues. Your role will focus on delivering outstanding customer service, building strong relationships, and maintaining top pet care standards. Ideal candidates are motivated, reliable, and adaptable with a passion for pets. This position offers attractive pay rates, a colleague discount, and opportunities for career progression.

Benefits

Attractive rates of pay

Paid holidays

20% colleague discount in Stores

Discretional annual bonus scheme

Access to other discounts and benefits

Opportunity to do charity work

Career progression

Qualifications

• Experience in customer service or a retail environment is desirable but not required.
• Candidates should be motivated, reliable and capable of working in a fast-paced team environment.
• Availability for the stated days is essential.

Responsibilities

• Provide personalised and attentive service to customers.
• Engage effectively with customers through clear communication.
• Resolve customer questions and issues efficiently.
• Demonstrate a keen interest in ongoing learning.
• Set and achieve retail targets to enhance business performance.
• Collaborate in a team to deliver excellent service.
• Adjust to customer needs and work flexible hours.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Adaptability

Job description

Overview

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. As a Store Colleague, you\'ll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You\'ll also build strong customer relationships, enhancing their experience with us. Availability: Tuesday, Thursday, Saturday and Sunday required.

Pets at Home is committed to understanding and caring for pets. We value diversity and inclusion and encourage applicants from all backgrounds to apply.

Responsibilities

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Adaptability: Open to adjusting to customer needs and working flexible hours, including weekends and holidays.

Qualifications and Expectations

Experience in customer service or a retail environment is desirable but not required. Candidates should be motivated, reliable and capable of working in a fast-paced team environment. Availability for the stated days is essential.

Benefits

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays, and special occasions
• 20% colleague discount in Stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression

Note: Kindly note that we may close a vacancy earlier than the specified closing date if we receive an overwhelming number of applications. This helps us manage applications efficiently and ensure a positive experience for all candidates.