Store Colleague - Bedford

Pets at Home Limited; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading pet care retail company in the UK is seeking enthusiastic Store Colleagues to deliver exceptional customer service in pet care centres. Responsibilities include personalizing customer service, efficiently solving problems, and working as part of a team. A keen interest in learning and flexibility with working hours are essential. Join a community that values the bond between pets and their owners.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays

20% colleague discount in Stores

Discretional annual bonus scheme

Career progression

Opportunity to do charity work

Qualifications

• Ability to provide personalized and attentive customer service.
• Effective verbal and written communication skills.
• Capable of resolving customer issues efficiently.
• Open to ongoing learning and professional development.
• Recognizes the importance of achieving targets.
• Values teamwork and collaboration.
• Flexible availability to meet customer needs.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Adaptability

Job description

Overview

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. Availability required across Tuesday, Wednesday, Friday and Sunday. Shifts between 6am - 8:30pm.

Responsibilities / Qualifications

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Adaptability: Open to adjusting to customer needs and working flexible hours, including weekends and holidays.

Company & Culture

At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. If we're down, they lift us up. If we're lonely, they're our company. If we need a friend, they listen. Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care. And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can't tell us what's wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need. We\'re one pet family with a shared love of the animals who make us who we are. We know that there's nothing like the bond between pet and owner - many of us are pet owners too. And we're here to make that bond stronger than ever.

Kindly note that we may close a vacancy earlier than the specified closing date if we receive an overwhelming number of applications. We value diversity and are committed to equal opportunity in employment. We encourage our people to be themselves and welcome contributions from all backgrounds and experiences.

Benefits

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays, and special occasions
• 20% colleague discount in Stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression