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Store Colleague

TN United Kingdom

Wigan

On-site

GBP 20,000 - 30,000

Full time

8 days ago

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Job summary

An established industry player is looking for an enthusiastic Sales Assistant to enhance the shopping experience for customers. This role involves providing outstanding customer service, achieving sales targets, and maintaining store standards. The ideal candidate will thrive in a fast-paced environment, showcasing strong interpersonal skills and a positive attitude. With opportunities for career development and a range of benefits, this position is perfect for those looking to grow in the retail sector. Join a dynamic team and make a significant impact in a vibrant retail setting.

Benefits

25% Company Discount
Exclusive Deals and Discounts
Access to Counselling Services
Health Cash Plans
Internal Development Courses
Discounted Gym Memberships
Opportunities to Volunteer

Qualifications

  • Positive attitude in a fast-paced retail environment.
  • Confident communication skills with customers.

Responsibilities

  • Provide exceptional customer service and drive sales.
  • Maintain high visual merchandising standards.

Skills

Customer Service
Sales Techniques
Interpersonal Skills
Flexibility

Job description

Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development for motivated individuals interested in progressing their careers.

Responsibilities:
  • Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
  • Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
  • Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
  • Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
  • Process sales transactions, including cash handling and card payments accurately.
  • Upsell and cross-sell products to maximize sales opportunities.
  • Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
  • Address and resolve customer queries professionally.
  • Work closely with other sales assistants and team members to achieve store targets.
Role Objectives and KPIs:
  • Contribute to achieving or exceeding the store's monthly sales target.
  • Drive all additional KPIs including Units, Conversion, ATV, UPT.
  • Achieve upselling and cross-selling targets.
  • Maintain a high Net Promoter Score.
  • Ensure all stock on the shop floor is fully replenished.
Skills and Experience:
  • A positive attitude towards a fast-paced, customer-focused retail environment.
  • Enthusiasm for viewing challenges as opportunities for personal and professional development.
  • Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
  • Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits:
  • Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
  • Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
  • Access to counselling services, digital health, and well-being advice through TELUS Health.
  • Health cash plans.
  • Wide range of internal development courses to support your career journey with the Group.
  • Access to apprenticeships and accredited qualifications — earn while you learn and gain nationally recognized qualifications (England Only).
  • Discounted gym memberships at JD Gyms.
  • Opportunities to join colleague networks, share experiences, and support initiatives that drive positive change.
  • Opportunities to volunteer and contribute to the JD Foundation.
  • Employer engagement forums to influence positive change.
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