Store Colleague

JD Group; West Kirby; On-site; GBP 18,000 - 24,000; Full time

Job summary

JD Group is seeking a customer-focused team member to deliver a welcoming shopping experience and provide product information in-store. You will identify customer needs, recommend items, and promote add-ons while maintaining presentation standards and adherence to health and safety policies.

You will process transactions, handle stock, and use in-store tech to support daily operations. A collaborative approach and a willingness to learn are essential for success in this busy retail environment.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information.
• Identify customer needs, recommend suitable products, and promote complementary items to achieve sales objectives.
• Maintain high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required. You'll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards.
• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.
• If you're ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.

Job description

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required. You'll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you'll help keep the store running smoothly and showcase the high standards we are known for.
• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

If you're ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.,

Desirable Attributes

• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.