Store Colleague

TN United Kingdom; West Bromwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is on the lookout for a passionate Sales Assistant to enhance customer experiences and drive sales in a vibrant retail environment. This role offers the chance to develop your skills in a fast-paced setting, where your contributions directly impact store performance. With opportunities for career growth, you'll engage with customers, provide top-notch service, and help maintain the store's visual standards. Join a dynamic team that values your input and offers numerous benefits, including discounts and development courses, making this position an exciting step in your retail career.

Benefits

25% Company Discount

Exclusive Retail Discounts

Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Apprenticeships and Qualifications

Colleague Networks

Employer Engagement Forums

Qualifications

• Positive attitude in a fast-paced retail environment.
• Confident interpersonal and communication skills.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain stock levels and ensure appealing displays.

Skills

Customer Service

Sales Skills

Communication Skills

Interpersonal Skills

Flexibility

Job description

Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development for motivated individuals interested in progressing their careers.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries in a professional manner.
9. Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to view challenges as opportunities for personal and professional development.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Employee Benefits:

• Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice via TELUS Health.
• Health cash plans.
• Wide range of internal development courses to support your career growth.
• Access to apprenticeships and accredited qualifications—earn while you learn with nationally recognized qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks, volunteer, and contribute to JD Foundation.
• Participation in employer engagement forums to influence positive change.