Store Colleague

JD GROUP; West Bromwich; On-site; GBP 22,000 - 25,000; Full time

Job summary

JD Group is looking for an enthusiastic Sales Assistant to provide exemplary customer service, drive sales, and maintain store standards. In a fast-paced retail environment, this role offers significant career development opportunities and a chance to engage with customers positively.

Benefits

Company discount of 25%

Exclusive deals and discounts

Access to counselling services

Health cash plans

Wide range of internal development courses

Discounted Gym memberships at JD Gyms

Incremental Holiday Allowance

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Ability to see challenges as opportunities for personal development.
• Confident interpersonal and communication skills.

Responsibilities

• Provide exceptional customer service and greet customers warmly.
• Drive and exceed sales targets by maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards in the store.

Skills

Customer service

Sales techniques

Communication

Flexibility

Job description

Role overview:

We are seeking an enthusiastic SalesAssistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.

• Drive and exceed sales targets by utilizingin-store devices, offering the full product range, and maximizing opportunities for add-on sales.

• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.

• Support overall store operations by assistingin other departments as needed, representingthe company professionally, and adhering to safety guidelines.

• Process sales transactions, including cash handling and card payments accurately.

• Upsell and cross-sell products to maximise sales opportunities.

• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.

• Address and resolve customer queries in a professional manner.

• Work closely with other sales assistants and team members to achieve store targets.

Role objectivesand KPI’s:

• Contribute to achieving or exceeding the stores monthly sales target.

• Drive all additionalKPIs including but not limited to Units, Conversion, ATV, UPT.

• Achieve upselling or cross-selling targets.

• Maintain a high Net Promotor Score.

• Ensure all stock on the shop floor is fully replenished

Skills and Experience:

• A positive attitude towards a fast-paced, customer focused retail environment.

• An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.

• Confident Interpersonal and communication skills who thrives in social situations through engagement with customers.

• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Company discount of 25% off a large number ofproducts in-store and online (JD Sports, Size?,Foot Patrol, Blacks, Millets, GO Outdoors)

• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)

• Access to counselling services, digital healthand well-being advice through our benefits platform (TELUS Health)

• Health cash plans

• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group

• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)

• Discounted Gym memberships at JD Gyms

• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.

• Opportunities to volunteer and contribute to JD Foundation

• Employer engagement forums to help influence positive change

• Incremental Holiday Allowance