Store Colleague

JD GROUP; Walsall; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a motivated Sales Assistant to enhance the shopping experience for customers. This role offers an exciting opportunity to engage with customers, drive sales, and maintain high store standards. With a focus on personal development, the company provides extensive benefits, including a generous employee discount, health plans, and access to professional courses. Join a dynamic team where your contributions will be valued, and your career can flourish in a supportive environment. If you are enthusiastic about retail and customer service, this position is perfect for you.

Benefits

25% Company Discount

Exclusive Deals and Discounts

Access to Counselling Services

Health Cash Plans

Internal Development Courses

Access to Apprenticeships

Discounted Gym Memberships

Incremental Holiday Allowance

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Confident interpersonal skills and thrives in social situations.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual standards and support overall store operations.

Skills

Customer Service

Sales Techniques

Interpersonal Skills

Flexibility

Job description

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.

• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.

• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.

• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.

• Process sales transactions, including cash handling and card payments accurately.

• Upsell and cross-sell products to maximise sales opportunities.

• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.

• Address and resolve customer queries in a professional manner.

• Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPI’s:

• Contribute to achieving or exceeding the stores monthly sales target.

• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.

• Achieve upselling or cross-selling targets.

• Maintain a high Net Promotor Score.

• Ensure all stock on the shop floor is fully replenished

Skills and Experience:

• A positive attitude towards a fast-paced, customer focused retail environment.

• An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.

• Confident Interpersonal and communication skills who thrives in social situations through engagement with customers.

• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)

• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)

• Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)

• Health cash plans

• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group

• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)

• Discounted Gym memberships at JD Gyms

• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.

• Opportunities to volunteer and contribute to JD Foundation

• Employer engagement forums to help influence positive change

• Incremental Holiday Allowance