Store Colleague

JD GROUP; Stoke-on-Trent; On-site; GBP 18,000 - 24,000; Full time

Job summary

JD Group is seeking a motivated Sales Assistant to enhance the customer shopping experience in Stoke-on-Trent. This role offers opportunities for career development and requires a positive attitude, strong interpersonal skills, and flexibility. We provide extensive employee benefits, including discounts, health plans, and development courses.

Benefits

25% discount on products

Access to online benefits platform

Health cash plans

Development courses and apprenticeships

Discounted gym memberships

Incremental holiday allowance

Qualifications

• Ability to handle challenges and learn new skills.
• Thrives in customer engagement situations.
• Flexibility to work various shifts.

Responsibilities

• Provide exceptional customer service in-store.
• Drive sales through upselling and cross-selling.
• Maintain high visual merchandising standards.
• Handle cash transactions accurately.
• Resolve customer queries professionally.

Skills

Positive attitude

Interpersonal skills

Communication skills

Flexibility

Job description

Role overview:

We are seeking an enthusiastic SalesAssistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.

• Drive and exceed sales targets by utilizingin-store devices, offering the full product range, and maximizing opportunities for add-on sales.

• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.

• Support overall store operations by assistingin other departments as needed, representingthe company professionally, and adhering to safety guidelines.

• Process sales transactions, including cash handling and card payments accurately.

• Upsell and cross-sell products to maximise sales opportunities.

• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.

• Address and resolve customer queries in a professional manner.

• Work closely with other sales assistants and team members to achieve store targets.

Role objectivesand KPI’s:

• Contribute to achieving or exceeding the stores monthly sales target.

• Drive all additionalKPIs including but not limited to Units, Conversion, ATV, UPT.

• Achieve upselling or cross-selling targets.

• Maintain a high Net Promotor Score.

• Ensure all stock on the shop floor is fully replenished

Skills and Experience:

• A positive attitude towards a fast-paced, customer focused retail environment.

• An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.

• Confident Interpersonal and communication skills who thrives in social situations through engagement with customers.

• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Company discount of 25% off a large number ofproducts in-store and online (JD Sports, Size?,Foot Patrol, Blacks, Millets, GO Outdoors)

• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)

• Access to counselling services, digital healthand well-being advice through our benefits platform (TELUS Health)

• Health cash plans

• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group

• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)

• Discounted Gym memberships at JD Gyms

• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.

• Opportunities to volunteer and contribute to JD Foundation

• Employer engagement forums to help influence positive change

• Incremental Holiday Allowance