Store Colleague

TN United Kingdom; Scunthorpe; On-site; GBP 20,000 - 30,000; Full time

Job summary

A forward-thinking company is seeking an enthusiastic Sales Assistant to enhance customer experiences and drive sales. In this dynamic role, you will provide exceptional service, exceed sales targets, and maintain high merchandising standards. With opportunities for personal and professional growth, this position offers a supportive environment where your contributions will make a significant impact. Join a team that values flexibility and fosters a positive workplace culture, ensuring that every day is an opportunity to shine and develop your career in retail.

Benefits

25% Company Discount

Exclusive Retail Deals

Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Volunteer Opportunities

Qualifications

• Positive attitude in a fast-paced retail environment.
• Ability to view challenges as opportunities for growth.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual standards and support store operations.

Skills

Customer Service

Sales Techniques

Communication Skills

Interpersonal Skills

Flexibility

Job description

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximise sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries in a professional manner.
9. Work closely with team members to achieve store targets.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

1. A positive attitude towards a fast-paced, customer-focused retail environment.
2. An ability to view challenges as opportunities for personal and professional development.
3. Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
4. Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a wide range of products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals and discounts from retail and hospitality businesses via our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice through TELUS Health.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Access to apprenticeships & accredited qualifications—earn while you learn (England only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks and contribute to positive change.
• Volunteer opportunities and support for JD Foundation initiatives.
• Employer engagement forums for influencing positive change.