Store Colleague

JD GROUP; Royal Tunbridge Wells; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is on the lookout for a Sales Assistant who is passionate about providing exceptional customer service. This role offers a fantastic opportunity for career development in a dynamic retail environment. As a Sales Assistant, you will engage with customers, drive sales, and ensure a seamless shopping experience. Your positive attitude and strong interpersonal skills will be key in creating a welcoming atmosphere while achieving sales targets. Join a team that values progression and offers the chance to grow your career in a fast-paced setting where your contributions truly matter.

Qualifications

• Enthusiastic and positive attitude towards customer service.
• Strong communication skills to engage with customers.

Responsibilities

• Provide exceptional customer service to enhance shopping experience.
• Drive sales and achieve store financial goals.

Skills

Customer service skills

Interpersonal skills

Positive attitude

Flexibility

Job description

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

1. Providing a knowledgeable and seamless customer experience for all customers that enter the store.
2. Continuously maintaining clean and tidy stock standards on shop floor for customers at all times.
3. Collaborate with your team members to achieve sales and KPI targets through being knowledgeable on current trends, in-store promotions, and continuously evolving store processes.
4. Drive sales, ensuring that targets are achieved and, where possible, exceeded.
5. Utilise the in-store devices, offering the customer the whole product range.
6. Provide alternatives and add-on sales at every opportunity.
7. Replenish stock levels when needed, making sure the full-size range is on the shop floor where possible.
8. Ensure that product is priced correctly.
9. To deputise for other staff, work within departments, or carry out other duties as required.
10. Always represent JD Sports in the most professional manner.
11. Conduct your work in a safe and responsible manner.

Role objectives and KPI’s:

1. Provide exceptional service to ensure customer satisfaction and retention.
2. Actively drive sales to support the store in meeting and exceeding the store's financial goals.
3. Ensure the timely and accurate replenishment of stock on the shop floor to maintain optimal product availability.

Skills and Experience:

1. A positive attitude towards a fast-paced, customer-focused retail environment.
2. An ability to enthusiastically look at a challenge as an opportunity to develop yourself, your career, and learn new skills.
3. Confident interpersonal and communication skills who thrive in social situations through engagement with customers.
4. Flexibility to work various shifts, including weekends and holidays, based on store needs.