Store Colleague

JD Sports Fashion; Newport; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading omni-channel retailer is seeking an enthusiastic Sales Assistant in Newport. The role focuses on delivering exceptional customer service, driving sales, and maintaining store standards. Ideal for motivated individuals looking for career growth in a dynamic retail environment.

Benefits

25% Company Discount

Exclusive Deals and Discounts

Access to Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Strong interpersonal and communication skills.

Responsibilities

• Provide outstanding customer service and maintain high visual merchandising standards.
• Drive and exceed sales targets and process sales transactions accurately.
• Collaborate with team members to meet store targets.

Skills

Customer Service

Communication

Interpersonal Skills

Job description

JD Sports - 0698 Newport IOW, 110/112 High Street, Newport IOW, Isle of Wight, United Kingdom Req #1488

Posted on: 12 May 2025

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working across various retail sectors in many markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 publicly quoted company since 2019, and continues to grow both in the UK and internationally.

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who are committed to our strategic goals of being people-led, innovative, and customer-focused, providing operational excellence and exploring new growth areas daily.

Role Overview:

We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience. With opportunities for career development, JD Group is ideal for motivated individuals interested in growth and professional development.

Responsibilities:

• Provide outstanding customer service by greeting customers warmly, ensuring a positive experience, and understanding our customer service standards.
• Drive and exceed sales targets using in-store devices, promoting the full product range, and maximizing add-on sales opportunities.
• Maintain high visual merchandising standards, ensuring the shop floor is clean, well-stocked, and displays align with brand guidelines.
• Support store operations by assisting in various departments, representing the company professionally, and following safety protocols.
• Process sales transactions accurately, including cash handling and card payments.
• Upsell and cross-sell products to maximize sales.
• Keep stock levels optimal and shelves organized and appealing.
• Handle customer queries professionally and effectively.
• Collaborate with team members to meet store targets.

Role Objectives and KPIs:

• Contribute to achieving or surpassing monthly sales targets.
• Meet KPIs including Units, Conversion Rate, ATV, UPT, and others.
• Achieve upselling and cross-selling goals.
• Maintain a high Net Promoter Score (NPS).
• Ensure all stock on the shop floor is replenished and organized.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• Enthusiasm for viewing challenges as opportunities for personal and professional growth.
• Strong interpersonal and communication skills, thriving in social interactions with customers.
• Flexibility to work various shifts, including weekends and holidays, as needed.

Benefits:

• Company discount of 25% on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts via our benefits platform (TELUS Health).
• Access to counselling, digital health, and well-being services.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and nationally recognized qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Colleague networks to share experiences and support initiatives.
• Volunteer opportunities and support for JD Foundation initiatives.