Store Colleague

TN United Kingdom; Milton Keynes; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in retail is seeking an enthusiastic Sales Assistant to enhance the shopping experience for customers. The role includes driving sales, maintaining store standards, and providing exceptional customer service. With numerous benefits and opportunities for career development, this position is ideal for motivated individuals looking to grow in a dynamic retail environment.

Benefits

25% discount on products

Exclusive retail and hospitality discounts

Access to counselling services

Health cash plans

Internal development courses

Access to apprenticeships

Discounted gym memberships

Volunteer opportunities

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Ability to view challenges as opportunities for development.
• Confident in social situations and engaging with customers.

Responsibilities

• Provide exceptional customer service and drive sales.
• Maintain high visual and merchandising standards.
• Process sales transactions accurately.

Skills

Customer service

Interpersonal skills

Communication

Flexibility

Job description

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development and progression for motivated individuals interested in developing their careers.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions accurately, including cash handling and card payments.
6. Upsell and cross-sell products to maximise sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

1. A positive attitude towards a fast-paced, customer-focused retail environment.
2. An ability to view challenges as opportunities for personal and professional development.
3. Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
4. Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice via TELUS Health.
• Health cash plans.
• Internal development courses supporting personal and professional growth.
• Access to apprenticeships and accredited qualifications—earn while you learn with nationally recognized qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks, share experiences, and support initiatives that promote positive change.
• Volunteer opportunities and contributions to JD Foundation.
• Employer engagement forums to influence positive change.