Store Colleague

JD GROUP; Loughborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a forward-thinking company as a Sales Assistant, where your enthusiasm and dedication will help create an exceptional shopping experience. This role offers the chance to thrive in a fast-paced retail environment, develop your skills, and contribute to achieving sales targets. With a strong focus on customer service and teamwork, you'll play a crucial role in maintaining high standards and maximizing sales opportunities. Enjoy fantastic benefits, including discounts and development courses, while being part of a supportive team that values your growth and contributions.

Benefits

25% Company Discount

Exclusive Retail Discounts

Health Cash Plans

Discounted Gym Memberships

Access to Apprenticeships

Incremental Holiday Allowance

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Ability to view challenges as opportunities for growth.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual and merchandising standards.

Skills

Customer Service

Sales Skills

Interpersonal Skills

Flexibility

Job description

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With ample opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.

• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.

• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.

• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.

• Process sales transactions, including cash handling and card payments accurately.

• Upsell and cross-sell products to maximise sales opportunities.

• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.

• Address and resolve customer queries in a professional manner.

• Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.

• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.

• Achieve upselling or cross-selling targets.

• Maintain a high Net Promoter Score.

• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.

• An ability to enthusiastically view challenges as opportunities for personal and career development and to learn new skills.

• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.

• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

We appreciate our employees' efforts and offer some fantastic benefits:

• Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)

• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health)

• Access to counselling services, digital health, and well-being advice through our benefits platform (TELUS Health)

• Health cash plans

• Various internal development courses to support your personal and professional growth within the Group

• Access to apprenticeships and accredited qualifications — Earn while you learn and gain nationally recognized qualifications (England Only)

• Discounted gym memberships at JD Gyms

• Access to colleague networks to share experiences and support initiatives that promote positive change.

• Opportunities to volunteer and contribute to the JD Foundation

• Employer engagement forums to influence positive change

• Incremental holiday allowance