Store Colleague

Pets at Home; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Pets at Home is seeking enthusiastic Store Colleagues in London who are passionate about pets and committed to providing excellent customer service. The role involves ensuring customers have an outstanding experience and maintaining high pet care standards while working flexible hours. Join a team that values diversity, collaboration, and continuous professional development.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays and special occasions

20% colleague discount in Stores

Discretional annual bonus scheme

Access to other discounts and benefits

Opportunity to do charity work in your local community

Career progression

Qualifications

• Outstanding Customer Service abilities.
• Strong verbal and written Communication skills.
• Effective Problem-Solving capabilities.
• Eagerness to Learn and develop professionally.
• Target-focused mindset to enhance business performance.
• Teamworking skills for collaboration and customer service.
• Adaptable and open to flexible working hours.

Responsibilities

• Provide exceptional customer service and maintain top pet care standards.
• Build strong customer relationships to enhance their experience.
• Exceed customer expectations in daily operations.

Skills

Customer Service

Communication

Problem Solving

Teamworking

Adaptability

Target Focus

Eagerness to Learn

Job description

Store Colleague

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.

The Role:

As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.

You must be able to work a minimum of four days per week, including one weekend day. Shifts will be scheduled between 7:00am and 7:30pm.

What you will bring with you:

·Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.

·Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.

·Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.

·Eagerness to Learn: A keen interest in ongoing learning and professional development.

·Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.

·Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.

·Adaptability: Open to adjusting to customer needs and working flexible hours, including weekends and holidays

Benefits:

·Attractive rates of pay

·Paid holidays

·Additional leave for birthdays, and special occasions

·20% colleague discount in Stores

·Discretional annual bonus scheme

·Access to other discounts and benefits

·Opportunity to do charity work in your local community

·Career progression

About Us:
At Pets at Home, everything we do is about understanding and caring for pets.
Pets are amazing. If we’re down, they lift us up. If we’re lonely, they’re our company. If we need a friend, they listen.
Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care.
And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can’t tell us what’s wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need.
We’re one pet family with a shared love of the animals who make us who we are. We know that there’s nothing like the bond between pet and owner – many of us are pet owners too. And we’re here to make that bond stronger than ever.

Kindly note that we may close a vacancy earlier than the specified closing date if we receive an overwhelming number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates

“Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”