Store Colleague

Pets at Home; Liskeard; Presencial; GBP 14.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Attractive rates of pay

Paid holidays

Birthday/occasions leave

20% colleague discount in Stores

Discretional annual bonus scheme

Access to other discounts and benefits

Charity work in local community

Career progression

Descripción de la vacante

Pets at Home is hiring a Store Colleague in Liskeard. This permanent part-time role offers a fixed hourly rate of £12.71 and 16 contracted hours per week, with four days across the week including Thursday and one weekend day. Shifts run 7:00AM–8:15PM to cover store hours.

You will deliver friendly, personalised customer service, build relationships with customers and their pets, and help maintain high standards of pet care and store operations. Flexible availability and teamwork are essential.

Formación

• Outstanding customer service aimed at personalised care.
• Strong verbal and written communication.
• Effective problem-solving to address questions quickly and efficiently.
• Eagerness to learn and develop professionally.
• Ability to focus on targets and deliver results.
• Teamworking and flexibility for varied shifts including evenings and weekends.

Responsabilidades

• Provide excellent customer service at the point of sale and in-store interactions.
• Support store operations and ensure high standards of pet care and cleanliness.
• Build relationships with customers and their pets, enhancing the shopping experience.

Conocimientos

Outstanding Customer Service

Strong Communication

Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexible Availability

Descripción del empleo

Part-time, £12.71 - £12.71 per hour

Salary: £12.71 - £12.71 per hour

Hours: Part-time

Contracted Hours: 16

Contract Type: Permanent

Location

3, The Bubble Retail Park, Plymouth Road, Liskeard, Cornwall, PL14 3WQ

Description

Store Colleague

Are you passionate about pets and delivering brilliant customer service? Join us as a Store Colleague and be right at the heart of our pet care centres, creating exceptional experiences that keep our customers coming back.

This is a fantastic opportunity for someone looking to build a long-term career with us. Please note, this is a permanent role with contractual hours, not a term-time or seasonal position. we’re looking for individuals who can commit beyond short-term availability.

Availability is required for four days per week, including a Thursday and one weekend day. Shifts will be scheduled between 7:00AM - 8:15PM.

The Role

As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.

What You Will Bring With You

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility, Flexible to work shifts that may include evenings, weekend and some bank holidays

Benefits

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays, and special occasions
• 20% colleague discount in Stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression

About Us

At Pets at Home, everything we do is about understanding and caring for pets.

Pets are amazing. If we’re down, they lift us up. If we’re lonely, they’re our company. If we need a friend, they listen.

Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care.

And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can’t tell us what’s wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need.

We’re one pet family with a shared love of the animals who make us who we are. We know that there’s nothing like the bond between pet and owner – many of us are pet owners too. And we’re here to make that bond stronger than ever.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!