Store Colleague

TN United Kingdom; Leicester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a dynamic Sales Assistant to enhance the shopping experience for customers. In this role, you will provide exceptional service, drive sales, and maintain visual merchandising standards. You'll work in a fast-paced environment, collaborating with a team to meet store targets while enjoying various benefits, including discounts and opportunities for personal development. If you're enthusiastic and eager to grow in a customer-focused setting, this is the perfect opportunity for you.

Benefits

25% Company Discount

Exclusive Deals and Discounts

Access to Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Opportunities for Apprenticeships

Volunteer Opportunities

Employer Engagement Forums

Qualifications

• Positive attitude towards fast-paced retail environment.
• Confident in social interactions with customers.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual and merchandising standards.

Skills

Customer Service

Sales Skills

Communication Skills

Interpersonal Skills

Flexibility

Job description

Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development for motivated individuals interested in progressing their careers.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximise sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• Ability to view challenges as opportunities for personal and professional development.
• Confident interpersonal and communication skills, thriving in social interactions with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a wide range of products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals and discounts from retail and hospitality businesses via our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice through TELUS Health.
• Health cash plans.
• Internal development courses to support personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications—earn while you learn.
• Discounted gym memberships at JD Gyms.
• Access to colleague networks and support initiatives that promote positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.