Store Colleague

Naylor's Equestrian Llp; Kingston upon Thames; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading retail company seeks an enthusiastic Sales Assistant to enhance customer experiences and drive sales targets. This role offers opportunities for career development within a customer-focused environment. Ideal candidates will have strong communication skills, a positive attitude, and adaptability to various shifts.

Benefits

Company discount of 25% on products

Exclusive deals from retail and hospitality

Access to counselling services

Health cash plans

Internal development courses available

Accredited qualifications opportunities

Discounted gym memberships

Opportunities to join colleague networks

Employer engagement forums

Incremental holiday allowance

Qualifications

• Ability to view challenges as opportunities for development.
• Experience in customer-focused retail environments preferable.
• Confident in engaging with customers and promoting sales.

Responsibilities

• Provide exceptional customer service and drive sales.
• Maintain visual merchandising standards and replenish stock.
• Process transactions accurately and resolve customer queries.

Skills

Positive attitude

Interpersonal skills

Communication skills

Flexibility

Job description

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With ample opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximise sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries in a professional manner.
9. Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPI’s:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

1. A positive attitude towards a fast-paced, customer-focused retail environment.
2. An ability to enthusiastically view challenges as opportunities for personal and career development.
3. Confident interpersonal and communication skills, thriving in social situations through customer engagement.
4. Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

1. Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
2. Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
3. Access to counselling services, digital health, and well-being advice via TELUS Health.
4. Health cash plans.
5. Wide range of internal development courses for personal and professional growth.
6. Access to apprenticeships and accredited qualifications — Earn while you learn and gain nationally recognized qualifications (England only).
7. Discounted gym memberships at JD Gyms.
8. Opportunities to join colleague networks, share experiences, and support initiatives for positive change.
9. Opportunities to volunteer and contribute to JD Foundation.
10. Employer engagement forums to influence positive change.
11. Incremental holiday allowance.