Store Colleague

TN United Kingdom; Inverness; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a motivated Sales Assistant to enhance customer experiences and drive sales in a vibrant retail environment. This role is perfect for individuals who thrive on interaction and are eager to contribute to a dynamic team. With opportunities for personal and professional growth, you will play a key role in maintaining store standards and achieving sales targets. If you are passionate about retail and enjoy working in a fast-paced setting, this position offers an exciting chance to be part of a supportive team dedicated to delivering exceptional service.

Benefits

25% Company Discount

Health Cash Plans

Discounted Gym Memberships

Access to Counselling Services

Internal Development Courses

Opportunities for Apprenticeships

Volunteer Opportunities

Qualifications

• Positive attitude in a fast-paced retail environment.
• Strong communication skills and customer engagement.

Responsibilities

• Provide exceptional customer service and drive sales.
• Maintain high visual and merchandising standards.
• Process transactions accurately and assist in store operations.

Skills

Customer Service

Sales Techniques

Communication Skills

Interpersonal Skills

Flexibility

Job description

Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development, making it the perfect place for motivated individuals interested in progressing their careers.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions accurately, including cash handling and card payments.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Collaborate with team members to achieve store targets.

Role Objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• Enthusiasm for viewing challenges as opportunities for personal and professional growth.
• Strong interpersonal and communication skills, thriving in social customer engagement.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Employee Benefits:

• Company discount of 25% on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals, discounts, and offers from retail and hospitality partners through TELUS Health platform.
• Access to counselling services, digital health, and well-being advice via TELUS Health.
• Health cash plans.
• Internal development courses supporting personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications—earn while you learn (England only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks and support initiatives promoting positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.