Store Colleague

Pets at Home Retail; Hounslow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading pet care retailer in Hounslow is seeking enthusiastic individuals to join their team as Store Colleagues. This role is pivotal in creating exceptional customer experiences, fostering loyalty through outstanding service and pet care standards. Candidates must be flexible in their availability and capable of working a minimum of four days a week, including weekends. Attractive pay rates, paid holidays, and career progression opportunities are offered.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays

20% colleague discount in stores

Discretional annual bonus scheme

Access to other discounts and benefits

Opportunity for charity work

Career progression

Qualifications

• Provide personalised and attentive service to customers.
• Engage effectively through verbal and written communication.
• Resolve customer queries promptly and efficiently.
• Show interest in ongoing learning and professional development.
• Set and achieve targets in a retail setting.
• Collaborate effectively with the team.
• Be flexible with shift availability, including weekends.

Responsibilities

• Exceed customer expectations with exceptional service.
• Maintain high pet care standards and excellent operations.
• Build strong customer relationships for enhanced experiences.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

Overview

Store Colleague – Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.

We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates.

Responsibilities

As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.

You must be able to work a minimum of four days per week, including one weekend day. Shifts will be scheduled between 7:00am-7:30pm.

What you will bring with you

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility: Flexible to work shifts that may include evenings, weekend and some bank holidays.

Benefits

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays, and special occasions
• 20% colleague discount in Stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression

About Us

At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing and enrich our lives in many ways. Our trusted retail colleagues, Vets for Pets, pet groomers, and our charitable foundation work together to support pets and their people. We’re one pet family with a shared love of animals, and we’re here to strengthen the bond between pet and owner.

Contact and Application

Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.

We value diversity and are committed to creating opportunities for the exceptional talent and potential in our communities. If you think you can contribute through your values and behaviours, we want to hear from you.