Store Colleague

Naylor's Equestrian Llp; Harlow; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company in retail is seeking a motivated Sales Assistant to enhance customer experiences and achieve store sales targets. This role offers numerous development opportunities within a dynamic environment. Candidates should possess a strong customer service ethos, flexibility, and teamwork skills.

Benefits

25% company discount on products

Exclusive retail and hospitality discounts

Counselling and health services

Health cash plans

Internal development courses

Access to apprenticeships

Discounted gym memberships

Opportunities to volunteer

Incremental holiday allowance

Qualifications

• Experience in a fast-paced customer-focused environment is preferred.
• Willingness to engage with customers and drive sales.

Responsibilities

• Ensure exceptional customer service and drive sales targets.
• Maintain visual and merchandising standards on the shop floor.
• Process transactions accurately and professionally.

Skills

Positive attitude

Interpersonal skills

Communication skills

Flexibility

Job description

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With ample opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximise sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries in a professional manner.
9. Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPI’s:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

1. A positive attitude towards a fast-paced, customer-focused retail environment.
2. An ability to enthusiastically view challenges as opportunities for personal and career development.
3. Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
4. Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

1. Company discount of 25% off a wide range of products in-store and online across brands such as JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
2. Exclusive deals and discounts from retail and hospitality businesses via TELUS Health.
3. Access to counselling services, digital health, and well-being advice through TELUS Health.
4. Health cash plans.
5. Internal development courses supporting personal and professional growth within the Group.
6. Access to apprenticeships and accredited qualifications—earn while you learn (England only).
7. Discounted gym memberships at JD Gyms.
8. Opportunities to join colleague networks, share experiences, and support initiatives for positive change.
9. Opportunities to volunteer and contribute to JD Foundation.
10. Employer engagement forums to influence positive change.
11. Incremental holiday allowance.