Store Colleague

JD Sports Fashion Plc; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading outdoor retailer seeks a motivated Sales Assistant to enhance customer experiences and drive sales. This position offers opportunities for career development and requires enthusiasm, strong communication skills, and flexibility in working hours. Join a team that values responsibility, passion, and integrity in a dynamic retail environment.

Benefits

25% discount on products

Exclusive online deals

Access to health advice

Internal courses and apprenticeships

Discounted gym memberships

Volunteer opportunities

Qualifications

• Experience in a fast-paced retail environment is preferred.
• Proven ability to exceed customer expectations and sales targets.

Responsibilities

• Provide exceptional customer service and drive sales.
• Support store operations and maintain visual standards.
• Process transactions and resolve customer queries.

Skills

Positive attitude

Interpersonal skills

Communication skills

Flexibility

Job description

Go Outdoors - 1359 Warrington, Wilson Patten Street, WARRINGTON, Warrington, United Kingdom

Req #1495

12 May 2025

At GO Outdoors, our purpose is strong and clear: “to inspire and equip everyone for life outdoors”. We believe in the positive benefits of the outdoors, whether it's the daily dog walk or hiking Ben Nevis, horse riding, or cold water therapy. We provide the best equipment for all outdoor activities at the best price, guaranteed! Our values are more than words; they are our daily practice: ‘One Team’, ‘Responsibility’, ‘Passion’, and ‘Integrity’. These values help us fulfill our mission to be ‘the nation's favourite outdoor retailer’. If you share our passion and want to make a difference, join our team and be part of something ‘unbeatable’!

Role overview:

We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience for our customers. With opportunities for career development, JD Group is ideal if you are motivated by progression and interested in developing your career.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding our customer service measurement programme.
• Drive and exceed sales targets using in-store devices, offering our full product range, and maximizing add-on sales opportunities.
• Maintain high visual and merchandising standards by keeping the shop floor clean, well-stocked, and displays organized according to brand guidelines.
• Support store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions accurately, including cash handling and card payments.
• Upsell and cross-sell products to maximize sales opportunities.
• Keep stock levels on the shop floor well-organized and appealing.
• Address and resolve customer queries professionally.
• Collaborate with team members to achieve store targets.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is replenished.

Skills and Experience:

• A positive attitude in a fast-paced, customer-focused retail environment.
• Enthusiasm for viewing challenges as opportunities for growth.
• Confident interpersonal and communication skills, thriving in social situations.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• 25% discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to counselling, digital health, and well-being advice.
• Health cash plans.
• Internal development courses and apprenticeships with nationally recognized qualifications.
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks and support initiatives for positive change.
• Volunteer opportunities and support for JD Foundation initiatives.

Due to high application volumes, please note that if you don't hear back within two weeks, your application has been unsuccessful. Qualified candidates will be contacted for a first-stage meeting with the talent team, followed by an interview with the hiring manager. Thank you for your interest.