Store Colleague

Pets at Home Limited; Crays Hill; On-site; GBP 20,000 - 25,000; Full time

Job summary

A popular pet care company in Crays Hill is seeking enthusiastic individuals as Store Colleagues. The role involves providing exceptional customer service, collaborating with a team, and achieving targets. Candidates need availability for evenings and weekends, along with a willingness to learn. Attractive pay rates, paid holidays, and discounts are among the benefits offered.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays and special occasions

20% colleague discount in Stores

Discretional annual bonus scheme

Access to other discounts and benefits

Opportunity to do charity work

Career progression

Qualifications

• Availability for evenings during the week and full availability on Saturday and Sunday.
• Ability to travel to the store between 7am and 8:30pm.

Responsibilities

• Provide personalized and attentive service, ensuring customers feel appreciated.
• Engage effectively with customers using strong communication skills.
• Quickly address customer questions and resolve issues.
• Demonstrate eagerness for ongoing learning and professional development.
• Achieve targets to enhance business performance.
• Collaborate with colleagues to provide excellent customer service.
• Be flexible with shifts, including evenings and weekends.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

Overview

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. Availability required evenings during the week and full availability Saturday and Sunday and are able to travel to the store between the hours of 7am - 8:30pm.

At Pets at Home, everything we do is about understanding and caring for pets. We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates. Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don\'t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Responsibilities

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility: Willingness to work shifts that may include evenings, weekends and some bank holidays.

Requirements

• Availability for evenings during the week and full availability on Saturday and Sunday, with the ability to travel to the store between 7am and 8:30pm.

Benefits

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays and special occasions
• 20% colleague discount in Stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression