Store Colleague

Home Limited; Chippenham; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Birthday leave

Employee discount 20%

Annual bonus

Staff perks

Charity work

Career progression

Job summary

Pets at Home is hiring a Store Colleague for our pet care centres. You will deliver brilliant customer service, exceed expectations, and help maintain top store standards in a fast-paced retail environment.

You’ll need flexibility to work 3–4 days per week, including weekends, with early starts and late finishes. Previous keyholder experience and a willingness to open/close the store are desirable. Training provided.

Qualifications

• Outstanding Customer Service: provide personalised and attentive service.
• Strong Communication: engage with customers clearly.
• Effective Problem-Solving: resolve questions quickly.
• Eagerness to Learn: keen on ongoing development.
• Target Focus: meet retail targets.
• Teamworking: collaborate to reach store goals.
• Flexibility: may include evenings and weekends.

Responsibilities

• Exceed customer expectations and uphold top pet care standards.
• Build strong customer relationships and ensure smooth store operations.

Skills

Outstanding Customer Service

Strong Communication

Problem-Solving

Willingness to Learn

Target Focus

Teamwork

Flexibility

Job description

Store Colleague

Are you passionate about pets and delivering brilliant customer service? Join us as a Store Colleague and be right at the heart of our pet care centres, creating exceptional experiences that keep our customers coming back.

This is a fantastic opportunity for someone looking to build a long-term career with us. Please note, this is a permanent role with contractual hours, not a term-time or seasonal position. We’re seeking motivated, energetic individuals to join our team in a customer-focused, target-driven retail environment. Ideally, you’ll have previous keyholder experience and be confident taking responsibility for opening and closing the store when required. You’ll need availability across 3-4 days per week, including weekends. Shifts run from early starts at 7:00am to late finishes at 8:00pm. Morning shifts will play a key role in setting the store up for success, including supporting deliveries and stock processing. Opportunity for overtime available.

The Role:

As a Store Colleague, you’ll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You’ll also build strong customer relationships, enhancing their experience with us.

What you will bring with you:

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility, Flexible to work shifts that may include evenings, weekend and some bank holidays

Benefits:

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays, and special occasions
• 20% colleague discount in Stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression

About Us:

At Pets at Home, everything we do is about understanding and caring for pets.

Pets are amazing. If we’re down, they lift us up. If we’re lonely, they’re our company. If we need a friend, they listen.

Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care.

And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can’t tell us what’s wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need.

We’re one pet family with a shared love of the animals who make us who we are. We know that there’s nothing like the bond between pet and owner – many of us are pet owners too. And we’re here to make that bond stronger than ever.

We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates.

Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!