Store Colleague

TN United Kingdom; Chichester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Assistant to enhance the customer shopping experience. This role involves delivering exceptional service, driving sales, and maintaining store standards. The ideal candidate will thrive in a fast-paced environment, utilizing their strong interpersonal skills to engage with customers effectively. With ample opportunities for career growth and development, this position offers a vibrant work atmosphere where your contributions will be valued. Join a team that prioritizes customer satisfaction and personal development, making a significant impact in the retail sector.

Benefits

25% Company Discount

Exclusive Deals and Discounts

Counselling Services

Health Cash Plans

Internal Development Courses

Apprenticeships

Discounted Gym Memberships

Volunteer Opportunities

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Confident communication skills and flexibility in shifts.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual standards and support overall store operations.

Skills

Customer Service

Sales Techniques

Interpersonal Skills

Communication Skills

Flexibility

Job description

Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development for motivated individuals interested in progressing their careers.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximise sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An enthusiastic approach to challenges as opportunities for personal and career development.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice through our benefits platform.
• Health cash plans.
• Wide range of internal development courses for personal and professional growth.
• Access to apprenticeships and accredited qualifications—earn while you learn and gain nationally recognized qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks, share experiences, and support initiatives that drive positive change.
• Volunteer opportunities and contribution to JD Foundation.
• Employer engagement forums to influence positive change.