Store Colleague

TN United Kingdom; Chelmsford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for an enthusiastic Sales Assistant to enhance customer experiences and drive sales in a vibrant retail environment. This role offers a fantastic opportunity for motivated individuals to grow their careers while providing top-notch service and maintaining store standards. With a focus on teamwork and personal development, you will contribute to achieving store targets and ensuring customer satisfaction. Join a dynamic team where your contributions will be valued and rewarded, and enjoy various benefits that support your growth and well-being.

Benefits

25% Company Discount

Exclusive Deals and Discounts

Counselling Services

Health Cash Plans

Internal Development Courses

Apprenticeship Opportunities

Discounted Gym Memberships

Access to Colleague Networks

Volunteer Opportunities

Employer Engagement Forums

Qualifications

• Positive attitude in a fast-paced retail environment.
• Confident interpersonal skills for customer interactions.

Responsibilities

• Provide exceptional customer service and maintain high standards.
• Drive sales targets and assist in store operations.

Skills

Customer Service

Sales Skills

Communication Skills

Team Collaboration

Flexibility

Job description

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Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development and is ideal for motivated individuals interested in progressing their careers.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximize sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries professionally.
• Collaborate with team members to achieve store targets.

Role Objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive KPIs such as Units, Conversion rate, ATV, UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• Enthusiasm for viewing challenges as opportunities for personal and professional growth.
• Confident interpersonal and communication skills, thriving in social interactions with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses via our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice through TELUS Health.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications—earn while you learn.
• Discounted gym memberships at JD Gyms.
• Access to colleague networks for shared experiences and support initiatives.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.