Store Colleague

TN United Kingdom; Cannock; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking an enthusiastic Sales Assistant to enhance customer shopping experiences. Responsibilities include driving sales, maintaining store standards, and providing exceptional service. The role offers opportunities for personal and professional growth within a dynamic retail environment.

Benefits

25% Company Discount

Exclusive Online Deals

Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Volunteer Opportunities

Qualifications

• Positive attitude in a fast-paced retail environment.
• Ability to grow through challenges.

Responsibilities

• Provide exceptional customer service and drive sales.
• Maintain high visual and merchandising standards.
• Process sales transactions accurately.

Skills

Customer Service

Interpersonal Skills

Communication

Flexibility

Job description

Sales Assistant Job Description

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development for motivated individuals interested in progressing their careers.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions accurately, including cash handling and card payments.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Collaborate with team members to achieve store targets.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score (NPS).
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• Ability to view challenges as opportunities for personal and professional growth.
• Strong interpersonal and communication skills, thriving in social interactions with customers.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Company discount of 25% on a wide range of products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications.
• Discounted gym memberships at JD Gyms.
• Access to colleague networks and support initiatives for positive change.
• Volunteer opportunities and support through JD Foundation.
• Employer engagement forums to influence positive change.