Store Colleague

TN United Kingdom; Burnley; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for an enthusiastic Sales Assistant to enhance the customer shopping experience. This role is ideal for motivated individuals eager to develop their careers in a fast-paced retail environment. Responsibilities include delivering excellent customer service, driving sales, and maintaining store standards. With opportunities for personal and professional growth, this position offers a dynamic work atmosphere where your contributions can make a real difference. If you're ready to take on challenges and thrive in a team-oriented setting, this is the perfect opportunity for you.

Benefits

25% Company Discount

Exclusive Retail Deals

Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Access to Apprenticeships

Qualifications

• Positive attitude towards customer-focused retail environment.
• Confident communication skills and ability to engage customers.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual standards and assist in store operations.

Skills

Customer Service

Sales Techniques

Communication Skills

Interpersonal Skills

Flexibility

Job description

Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development for motivated individuals interested in progressing their careers.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they have the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by keeping the shop floor clean, well-stocked, and displays organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions accurately, including cash handling and card payments.
• Upsell and cross-sell products to maximize sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries professionally.
• Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• Ability to view challenges as opportunities for personal and professional development.
• Confident interpersonal and communication skills, thriving in social situations through customer engagement.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses via our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice through TELUS Health.
• Health cash plans.
• Internal development courses supporting personal and professional growth.
• Access to apprenticeships and accredited qualifications—earn while you learn and gain nationally recognized qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks, volunteer, and contribute to JD Foundation initiatives.