Store Colleague

JD Group; Ashford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join JD Group as a Sales Assistant and play a vital role in delivering an exceptional shopping experience. The position offers ample opportunities for career development within a dynamic team environment. Key responsibilities include driving sales, maintaining store standards, and providing outstanding customer service. The ideal candidate has a positive attitude, confident communication skills, and the ability to thrive in a fast-paced retail environment.

Benefits

25% company discount on products

Exclusive deals via TELUS Health platform

Access to counselling and wellness advice

Health cash plans

Internal development courses

Access to apprenticeships and accredited qualifications

Discounted gym memberships at JD Gyms

Colleague support networks

Opportunities to volunteer with JD Foundation

Employer engagement forums

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Confident communication skills and customer engagement.
• Ability to handle challenges as opportunities for development.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high merchandising standards and assist in store operations.
• Process transactions accurately and address customer queries.

Skills

Customer Service

Sales Skills

Communication

Interpersonal Skills

Flexibility

Job description

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We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.

Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.

Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.

Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.

Process sales transactions, including cash handling and card payments accurately.

Upsell and cross-sell products to maximise sales opportunities.

Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.

Address and resolve customer queries in a professional manner.

Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPI’s:

Contribute to achieving or exceeding the stores monthly sales target.

Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT .

Achieve upselling or cross-selling targets.

Maintain a high Net Promotor Score.

Ensure all stock on the shop floor is fully replenished

Skills and Experience :

A positive attitude towards a fast-paced, customer focused retail environment.

An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.

Confident Interpersonal and communication skills who thrives in social situations through engagement with customers.

Flexibility to work various shifts, including weekends and holidays, based on store needs.

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)

Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)

Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)

Health cash plans

Wide range of internal development courses to support personal and professional development throughout your career journey with the Group

Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)

Discounted Gym memberships at JD Gyms

Access to colleague networks, to share lived experiences and support initiatives that drive positive change.

Opportunities to volunteer and contribute to JD Foundation

Employer engagement forums to help influence positive change