Store Assistant Manager

Robert Dyas; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading multi-channel retailer seeks an Assistant Manager to lead a team, ensuring excellent customer service and achieving financial KPIs. This role offers fantastic training, a supportive environment, and opportunities for career progression. Join a company adapting to the evolving retail landscape and make a difference.

Benefits

Fantastic training opportunities

Access to mental health first aiders

Company pension scheme

Generous discounts

Apprenticeship schemes

Ongoing performance incentives

Qualifications

• Experience in retail management or similar roles.
• Ability to coach and develop team members.
• Strong understanding of customer service principles.

Responsibilities

• Lead and inspire a team to deliver excellent customer service.
• Assist in achieving financial and non-financial KPIs.
• Manage controllable costs and recruit high-caliber colleagues.

Skills

Customer Service

Team Leadership

Coaching

Sales Management

Job description

The Role:

As an Assistant Manager, you will be responsible for leading a strong team, coaching and inspiring them to deliver excellent customer service, ensuring repeat business and driving turnover and revenues.

You will assist the Manager in achieving financial KPIs, including wages, wastage, and shrinkage, as well as non-financial KPIs such as customer service, feedback, internal audits, standards, and compliance.

What you will get from us:

• Fantastic training to help you excel in your role, with opportunities for further development into more senior positions within the business.
• A great team environment where you can progress and make a difference at all levels.
• Access to mental health first aiders.
• Ongoing incentives to reward your performance.
• Company pension scheme.
• Apprenticeship schemes to support your development.
• Generous discounts at TPRG and on our benefits hub.

What will you do?

• Handle customer complaints and difficulties professionally, ensuring all colleagues understand the importance of driving customer loyalty.
• Promote a culture of excellent customer service, encouraging team members to engage enthusiastically with customers, understand their needs, and assist them through product knowledge and upselling.
• Ensure the team understands sales and KPI targets and is supported to exceed them, addressing performance issues as needed.
• Manage controllable costs efficiently within planned budgets.
• Build strong relationships with store peers and support departments to handle stock, layout, promotions, training, development, and employee relations.
• Recruit, develop, and retain high-caliber colleagues who embody the company's values and behaviors.
• Plan store resources effectively to operate profitably within budgets.
• Foster a culture of coaching and development within the store.

Who we are:

We're a multi-channel retailer with nearly 100 stores across Southern England and a strong online presence. Originally Ironmongers 150 years ago, our product range now includes kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, and ironmongery—everything needed for your home and garden.

We're expanding our e-commerce, marketing, customer service, and distribution functions to support both online and offline growth. It's an exciting time to be part of a business that is adapting to today's retail environment and rising to its challenges.