Store Assistant Manager

Robert Dyas; Hastings; On-site; GBP 60,000 - 80,000; Full time

Job summary

A multi-channel retailer in Southern England is seeking an Assistant Manager to lead a team, ensuring excellent customer service while driving financial performance. The ideal candidate should have retail management experience, a strong focus on customer loyalty, and the ability to coach team members for success. This role offers fantastic training and opportunities for professional development.

Benefits

Fantastic training

Access to mental health first aiders

Company Pension scheme

Generous staff discount

Qualifications

• Experience in a retail management role is preferred.
• Strong ability to drive customer loyalty and service standards.
• Competent in managing and motivating a retail team.

Responsibilities

• Assist the Manager in achieving financial KPIs.
• Manage customer complaints and ensure high customer service standards.
• Drive a coaching culture within the store.

Skills

Customer service

Team management

Conflict resolution

Sales and KPI management

Coaching and development

Job description

As an Assistant Manager, you will be responsible for a strong team, coaching and inspiring them to deliver excellent customer service to ensure customers return time and again, driving forward both turnover and revenues. You will assist the Manager to achieve financial KPIs, including wages, wastage, and shrinkage, together with non-financials such as customer service/feedback, internal audit, and standards and compliance.

What You Will Get From Us

• Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
• A great team to work with where you can progress and make a difference at all levels
• Access to mental health first aiders
• Ongoing incentives to reward your performance
• Company Pension scheme
• Apprenticeship scheme to continue your development
• Generous discount at TPRG and on our amazing benefits hub

What will you do?

• Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs, and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
• Ensure the store team understands all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
• Manage and minimize all controllable costs efficiently and within planned budgets
• Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development, and employee relations
• Recruit, develop, and retain high-caliber colleagues that reflect the Robert Dyas and TPRG Values and Behaviours
• Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
• Drive a culture of coaching and development within the store

Who We Are

We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden.

We're growing a multi-channel business where our customers can choose when, where, and how to shop. We're developing our e-commerce, marketing, customer service, and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.