Store Advisor (Woodbury Commons)

ON RUNNING; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join ON RUNNING's new retail team in Woodbury, NY as a key player in delivering exceptional customer service and embodying the brand's values. You'll engage with customers, manage inventory, and help maintain visual merchandising standards for a premium shopping experience.

Qualifications

• 1-2+ years of experience in retail or customer-facing environment.
• Preferred background in Running, Fashion or Sports Industry.
• Strong communication and hospitality skills.

Responsibilities

• Provide exceptional customer service and solutions.
• Maintain in-depth product knowledge and engage with customers.
• Assist with inventory management and maintain store standards.

Skills

Communication

Customer Service

Interpersonal Skills

Initiative

Job description

In short

This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) Retail team and commence the journey to bring On to life in Woodbury, NY.

As one of the first hires of the Woodbury Store Team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement.

Your Mission

• Continuously embrace and communicate On's values and brand philosophy in team and customer interactions
• Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
• Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories)
• Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness
• Help maintain the visual standards in the store to deliver a premium experience
• Assist with inventory management and inbound / outbound product orders
• Other duties as needed

Your story

• 1 - 2+ years of experience within a retail or customer facing work environment is a strong plus
• A background in the Running, Fashion or Sports Industry is preferred but not required
• Strong communication, hospitality and interpersonal skills
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Eye for maintaining outstanding store condition and visual merchandising standards
• Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.