Store Advisor, Songpa-gu, Seoul

ON RUNNING; London; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading sportswear company in London seeks a retail team member to provide exceptional customer service, maintain store standards, and engage with customers. The role requires strong communication skills and a background in retail or sports is preferred. Join our dynamic team to be part of an exciting journey in the South Korean market.

Qualifications

• Experience within a retail or customer-facing work environment is a strong plus.
• A background in the Running, Fashion, or Sports Industry is preferred but not required.
• Strong communication, hospitality, and interpersonal skills.
• Ability to take initiative, learn quickly, and work both independently and as part of a team.
• Eye for maintaining outstanding store condition and visual merchandising standards.

Responsibilities

• Provide exceptional customer service by responding to customer inquiries.
• Maintain in-depth knowledge of product technical information.
• Contribute feedback to store leadership to improve processes.
• Help maintain the visual standards in the store.

Skills

Customer service

Strong communication skills

Interpersonal skills

Initiative taking

Job description

In short

This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) Store Retail team and commence the journey to bring On to Korea.

As one of the first hires of the Seoul Store Team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement.

Your Mission

• Continuously embrace and communicate On's values and brand philosophy in team and customer interactions
• Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
• Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g., sustainability efforts, Athlete stories)
• Contribute feedback to store leadership to continuously improve store processes, customer engagement, and team happiness
• Help maintain the visual standards in the store to deliver a premium experience
• Assist with inventory management and inbound/outbound product orders
• Other duties as needed

Your story

• Experience within a retail or customer-facing work environment is a strong plus.
• A background in the Running, Fashion, or Sports Industry is preferred but not required
• Strong communication, hospitality, and interpersonal skills
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Eye for maintaining outstanding store condition and visual merchandising standards

Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.