Store Advisor (New Store)

ON RUNNING; City Of London; On-site; GBP 21,000 - 31,000; Full time

Job summary

A leading sportswear brand is seeking a passionate team member for its retail store in Milan. This role involves delivering exceptional customer service, maintaining standards, and contributing to community initiatives. Ideal candidates should have retail experience, strong communication skills, and be fluent in Italian. A passion for sports and movement aligns with the company's values, providing a unique opportunity to be part of a premium customer experience.

Qualifications

• Experience within a retail work environment.
• Ability to take initiative and work as part of a team.
• Fluent in Italian, English is a plus.

Responsibilities

• Provide exceptional customer service and maintain product knowledge.
• Assist with inventory management and maintain store standards.
• Contribute ideas for merchandising and community initiatives.

Skills

Strong communication and interpersonal skills

Excellent customer service skills

Ability to multitask

Initiative and quick learning

Job description

Overview

This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) team based in our Milan Flagship Store - our very first store in Italy!

On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement. Our Store will be the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience.

Mission

• Continuously embody and communicate On's values and brand philosophy
• Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions and improving customer engagement with our product
• Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories)
• Provide input and ideas on merchandising and engaging events / community initiatives for the store
• Contribute feedback to store leadership to continuously improve store processes and customer service level
• Help maintain the visual standards in the store to deliver a premium experience
• Assist with inventory management, Back of House functionality and store inventory counts
• Other duties as needed

Qualifications

• Experience within a retail work environment
• Strong communication and interpersonal skills
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Excellent customer service and relationship building skills
• Eye for maintaining outstanding store condition and visual merchandising standards
• Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business
• Fluent Italian written and spoken, English is a plus

Other information

The following information is representative of the essential functions performed in this specific position. As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg).