Store Advisor

ON RUNNING; London; On-site; GBP 60,000 - 80,000; Full time

Job description

In short

This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) Store Retail team and commence the journey to bring On to the Design District in Miami, FL.

As one of the first hires of the Miami Store Team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement. Our Miami Store is the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

Your Mission

1. Continuously embrace and communicate On's values and brand philosophy in team and customer interactions
2. Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
3. Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories)
4. Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness
5. Help maintain the visual standards in the store to deliver a premium experience
6. Assist with inventory management and inbound / outbound product orders
7. Other duties as needed

Your story

1. 1 - 2+ years of experience within a retail or customer facing work environment is a strong plus
2. A background in the Running, Fashion or Sports Industry is preferred but not a must
3. Strong communication, hospitality and interpersonal skills
4. Ability to take initiative, learn quickly, and work both independently and as part of a team
5. Eye for maintaining outstanding store condition and visual merchandising standards
6. Ability to read, write and speak (insert language/s) fluently is a strong plus but not a core requirement
7. Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.