Stock Office Team Leader

Driver Hire Borders; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global company in temperature-controlled logistics is seeking a Stock Office Supervisor for their automated facility in Peterborough. The role involves managing the Stock Team, ensuring operational efficiency, and fostering customer relationships within a supportive environment. This position offers a permanent contract and various career development opportunities along with additional benefits.

Benefits

Permanent opportunity with a direct employer

Career development opportunities

Extra annual leave for length of service

Free onsite car park

24/7 employee assistance phone line

Preferential rates for loans and savings

Referral reward for new employees

Qualifications

• Experience in warehousing inventory control and distribution environment.
• Excellent verbal and written communication skills.
• Strong organizational skills.

Responsibilities

• Manage Stock Team's routine and ensure efficient operations.
• Handle customer queries and build relationships.
• Support recruitment and onboarding processes.

Skills

Great people skills

Attention to detail

Customer service

Self-motivated

Tools

Warehouse Management System (WMS)

Microsoft packages

Job description

At Lineage, helping to feed the world is more than a job - it's a purpose we live every day. Lineage is the world's largest and most innovative provider of temperature-controlled logistics solutions.

We are currently recruiting for a Stock Office Supervisor to join our customer support team at our automated facility located in Peterborough.

This role will heavily focus on actively supporting the wider Management Team with the day-to-day operation by ensuring an efficient performance in achieving business targets.

Peterborough opened in March 2018 and is a fully automated warehouse with space for 75,000 pallets, this location is a critical link between our 14 UK sites.

Working hours: Monday to Friday from 0800 to 1630 with 1 hour for lunch, paid monthly.

Salary: Competitive starting salary.

Duties and responsibilities:

People Management

• Manage the Stock Team's routine, ensuring night processes and house keeping is carried out.

• Manage time and attendance for team members, taking responsibility for people management issues e.g. Investigations.

• Communicate regularly with the team, looking at targets and operational requirements.

• Regular meetings with the team to ensure views and thoughts are heard and supported.

• Support with recruitment as and when needed, and organise onboarding.

• Report progress updates, key achievements, and any concerns to the Operations Support Manager.

• Promote and engage with all site initiatives i.e., Health and Safety Meeting, You Said We Did meetings, and Company Events.

• Maintain clear communication lines between cold store, office, and senior management.

Customer Relationship Management

• Manage the site shared inbox, ensuring email queries are answered in an appropriate time frame.

• Attend customer calls and support in building and maintaining good relationships.

• Provide alternative solutions to support timely service to our customers and be the first line of escalation.

• Ensure customer communication is upheld within the team and regularly give updates to customers on load status across both day and night shifts.

Self-Management

• Support change and continuous improvement within the team and site.

• Engage interest and participation of others and demonstrate a collaborative approach to working with others.

• Promote a can do' attitude with an open and honest approach to commit to the teams' development.

General

• Have a hands-on role and support the team by answering queries and undertaking stock investigations when required.

• Take ownership of site functions e.g., Site POs, PPE management, stationary, and stock replenishment.

What are we looking for?

• Great people skills, confident in managing people and cultivating a strong team ethic.

• Occasional flexibility in working schedule to enable time to be spent with the PM shifts.

• Experience in warehousing inventory control and/or distribution environment.

• Experience with Warehouse Management System (WMS).

• Professional customer services and organisation skills.

• Strong eye for attention to detail.

• Excellent verbal and written communication skills.

• Self-motivated, team player with the ability to use your own initiative.

• PC Literate including Microsoft packages.

• Knowledge of customer care in shipping and transportation preferred but not essential.

What s in it for me?

As well as a permanent contract and all the benefits you would expect by working for a global company you will receive:

• A permanent opportunity with a direct employer; we will not employ you through an agency.

• Opportunity to develop a career within an industry leading global company.

• The opportunity to earn an additional day of annual leave each year up to the maximum of one extra week for length of service.

• Free onsite car park.

• Support your emotional well-being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice.

• Preferential rates for loans and savings offered through exclusive access to a credit union.

• Refer new employees and get generous financial reward through our referral scheme.